At LOPEZ SIGNAL LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order. To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
Certain items may not be eligible for return due to hygiene, safety, or clearance sale restrictions.
2. Return Process
To initiate a return, please contact our support team with your order details. Once approved, you will receive instructions on how to return the product.
3. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
4. Shipping Costs
Shipping costs are non-refundable. If the return is due to our error (wrong or defective item), we will cover return shipping costs.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue quickly by replacing or refunding the item.
6. Contact Information
LOPEZ SIGNAL LLC
Address: 626 12th Ave, San Francisco, CA 94118, USA
Phone: +1 (323) 864-9989
Email: info@lopezsignal.com